B2C Solutions
For Manufacturers, Distributors, and Retailers
Returns Management
We turn customer returns into revenue opportunities.
From intake to refurbishment, NEOFIX processes returns quickly and efficiently, restoring products to “like-new” condition for resale as B-stock. Our flexible workflows and local repair centers ensure faster turnaround, higher recovery value, and less waste—keeping products in circulation and out of landfills.
Warranty Management
Outsource your warranty service with confidence.
Running an in-house warranty center can drain resources, slow response times, and increase costs. NEOFIX offers large-scale depot repair and warranty management across North America, with a relentless focus on Turnaround Time, Repeat Return Rate, and Parts Usage Rate. Our skilled engineers and standardized processes ensure every repair meets your brand’s quality standards, while freeing your team to focus on growth.
Parts Management
Keep your supply chain moving.
We refurbish defective parts and return them to your inventory, providing a low-cost, local source to maintain service levels and meet SLAs. For products beyond economical repair, we harvest usable components, test them, and kit them for resale or reuse—helping you reduce costs and maximize asset recovery.